Who is responsible
Dip Needle is the trading name of Olcus Limited, company number 13816193, registered in England and Wales. Olcus Limited is responsible for personal information collected through this website. Contact [email protected] with a privacy question, a request about your information or a complaint.
Our registered office is 128 City Road, London, United Kingdom, EC1V 2NX. This is the company’s registered address, not an invitation to visit a travel office.
What this notice covers
This notice covers website enquiries and requests to receive updates. If you go on to book travel, join Circle or use Host, we will provide the information and terms relevant to that service. An enquiry form does not create a booking or membership.
Information you choose to share
An enquiry may include your name, email address, telephone number and message. Travel enquiries can also include destinations, possible dates, party size and budget. Host registration asks for your name, email address and a short introduction. You can choose to mention your business or experience within that introduction. We record the type of enquiry, the page it came from, language and submission time so that we can understand and respond to it.
If you subscribe to updates, we record your email address, any name you provide, your selected audience and your subscription choice. The website records the source page and locale of the request; browser and referring-site details are not stored with the enquiry. Infrastructure services may separately process technical request information to deliver and protect the website.
Please do not send passport details, payment-card information or sensitive medical information through a general enquiry form. If more detailed information is needed for a service, we will explain what is required and how to provide it.
Why we use it
We use enquiry information to answer your questions and discuss the services you request. Where your enquiry concerns a potential contract with you, this is to take steps at your request before entering a contract. For general correspondence and business enquiries, we rely on our legitimate interest in responding to people who contact us and managing those relationships.
We use subscription information to send the updates you choose to receive, on the basis of your consent. You can withdraw that consent by using an unsubscribe option in a message or emailing [email protected]. Withdrawing consent does not affect processing that was lawful before withdrawal. An enquiry by itself is not consent to a newsletter.
Technical records may be used to operate and protect the website, investigate errors and prevent abuse, on the basis of our legitimate interest in running a reliable and secure service. We may also keep or disclose records where necessary to meet a legal obligation or establish, exercise or defend legal claims.
Who may receive information
Information is available to the team members who need it to handle your request, and to service providers supporting website hosting, data storage, security and communications. If your request needs a travel supplier or another partner to be involved, we will explain the relevant sharing as the proposal develops. We may disclose information to professional advisers or public authorities where this is necessary and lawful.
The countries involved in a travel service depend on the itinerary and suppliers you choose. Any service-specific information about overseas recipients and applicable transfer safeguards will be provided as those arrangements are developed. You can ask us about the providers, locations and safeguards relevant to your website information at [email protected].
How long information is kept
We retain information for the purpose for which it was collected, taking account of whether an enquiry remains active, whether it becomes a customer or business relationship, and any legal record-keeping or claims requirements. Subscription information is retained while the subscription is active; a limited record of an opt-out may be kept to respect that choice. You can ask us to explain the retention criteria applying to your information or request deletion.
Your choices and rights
You can ask to access or correct your personal information, and in applicable circumstances request deletion, restriction or a portable copy. You may object to processing based on legitimate interests and can object to direct marketing at any time. These rights depend on the circumstances; we will explain any applicable limits when we respond.
Providing an enquiry or subscription is voluntary. We need a working contact address to respond, and an email address to provide email updates. Without those details we may be unable to fulfil the request. This website does not use the enquiry form to make solely automated decisions with legal or similarly significant effects.
Cookies and other websites
Website delivery and security services may process technical information when you visit. Browser settings let you control cookies stored on your device. Where an optional feature requires consent for cookies or similar technology, the relevant choice and information should be presented before that feature is enabled. Linked supplier and social websites have their own privacy and cookie notices.
Contact and complaints
Please email [email protected] if you have a concern about how we handle personal information. Include enough detail for us to understand the issue, without sending unnecessary sensitive information. You can also complain to the UK Information Commissioner’s Office; guidance is available at ico.org.uk/make-a-complaint.
Changes to this notice
We update this notice when website practices or the information we need to provide changes. The date above identifies this version.